Hospital resource available for the hearing-impaired

Sunbury Community Hospital and Outpatient Center has enhanced how its health care providers communicate with hearing-impaired patients using hospital services.

Using an electronic tablet, patients and health care professionals are able to have informative conversations about the care received through the mobile application, LanguageLine Solutions.

When the need arises for the device, patients are issued a tablet that will follow them through each stage of care – from registration and pre-admission testing to post-operative care, and more.

The two parties are able to communicate through an off-site interpreter who translates questions and responses both verbally and through sign language using the webcam feature on the tablet.

The tool has been used in several departments and by multiple patients since it first became available at the hospital in March.

“This tool is yet another example of how Sunbury Community Hospital is able to use new technology to offer personalized care to our community. We understand that each patient has their own individual needs and the hospital staff does its best to make sure each need is met with the best care possible,” said Catharine Keister, chief nursing officer. “Explaining each step in the health care process and answering questions or concerns is an important part of the patient experience at Sunbury Community Hospital and this new service enhances our ability to do just that.”

The hospital already is using this application for foreign language translation.