UPMC Susquehanna recognizes quality, safety excellence


Teams of care providers and physicians were recognized for researching, developing and implementing the use of new processes aimed at fulfilling UPMC Susquehanna’s triple aim at the annual Chairman’s Quality Awards ceremony held recently at Williamsport Regional Medical Center.

UPMC Susquehanna’s triple aim is to improve patient experience, improve clinical quality, and improve timely and efficient care, according to a news release from UPMC Susquehanna.

The Emergency Department, Pre-Hospital and Quality & Safety team at Williamsport Regional Medical Center, led by Staci Mondell, stroke program coordinator, was recognized as Grand Champion for the Improving the Delivery of Acute Ischemic Stroke Care initiative for successfully implementing a rapid stroke response program, Stroke Alert, helping coordinate and streamline stroke patient care from pre-hospital care to emergency department and hospital treatment.

In addition to the presentation of the Grand Champion Award, 10 teams from across the health system were recognized with awards:

• Improving Patient Experience, Gold Award: Divine Providence Hospital laboratory, outpatient phlebotomy, led by Katheryn Inglis; Silver Award: Skilled Nursing & Rehabilitation Center and Muncy Valley Hospital pharmacy, anti-psychotic medication reduction for short-term residents, led by Stacie Moore; Bronze Award: The Birthplace, OB/GYN and Lactation Team at Williamsport Regional Medical Center, The Final Sprint to Baby-Friendly Designation, led by Patsy Miller.

• Improving Clinical Quality: Gold Award: Sterile Processing and Surgical Services, Censitrac: instrument tracking system, led by Amanda Masters; Silver Award: UPMC Susquehanna’s Medical Group Clinical Services, transitional care management process, led by Leslie Riggle; Bronze Award: 5 East Medical/Surgical Unit at WRMC, proactive implementation of video monitoring to reduce falls, led by Lesha Trostle.

• Improving Timely and Efficient Care: Gold Award: Nursing, Health Records, and Information Technology at WRMC, lean process for inpatient orders management, led by Becky Hess and Carol Yacko; Silver Award: Emergency Department at WRMC, fast track throughput, led by Jessica Laidacker; Bronze Award: Intensive Care Unit at WRMC, development of a turn team in the ICU, led by Amanda Smith

• People’s Choice Award: Clinical Laboratory at WRMC, Tower Outpatient Laboratory, led by Heather Bender.

“The teams have done an exceptional job at taking innovative approaches to problems and coming up with solutions that will help UPMC Susquehanna to provide outstanding patient care right here in our communities,” said Dr. Daniel Glunk, vice president/chief quality officer at UPMC Susquehanna. “The breadth and depth of the projects has been outstanding. These teams are shaping how we provide tomorrow’s health care.”