State Farm agent happy to be in Montoursville
Tony Dgien might be described as a State Farm Insurance lifer — someone who has been with that same highly recognizable company most of his life.
As an agent with his own State Farm office in Montoursville, he’s happy and eager to help his many clients.
“We make it our business to learn from these customers,” he said.
Dgien has been a State Farm agent for 15 years, but started with the company well before that, working in claims, agency management and other areas.
The Bloomsburg University graduate launched his State Farm career in suburban Philadelphia before returning to the region in 1991.
If you told me I was going to have my own office I’d say you were crazy,” he laughed.
But that’s exactly what happened.
After all, the decision seemed inevitable.
“I saw how agents were able to help people,” he said.
He recalled the stress of opening his own office and learning what it took to be successful.
Looking back, he has no regrets.
State Farm, he explained, is an “agent-focused company” that really supports its people.
For Dgien, it would be hard to even imagine working for any other company.
He’s able to help people with various types of insurance, including automobile, life and health.
“We are best known for auto,” he said.
State Farm has its own bank, offering financing, loans, checking and other services.
“State Farm provides a lot of resources,” he said.
Dgien’s office at 1050 Broad St. employs three people.
“This is a great location,” he said. “I moved here three-and-a-half years ago from downtown.”
He draws his customers, many of whom have been with him for years, from Montoursville and surrounding communities.
Communication, he said, is the key to his business.
“We make it our job to talk to clients,” he said. “We don’t push our products.”
Dgien said he tries to keep in mind that all customers are different with unique concerns, and he makes it a priority to be available to his clients.
People are liable to call him anytime, from anywhere, including from the scene of an automobile accident.
“I give out my home number,” he said. “It’s in the book.”
Overall, the guy who made the decision to open up his own State Farm office likes the way things have worked out.
“People have been very receptive to me,” he said. “This business has grown every year. There’s the satisfaction you get almost every day when you help someone somehow.”