Rainbow Carpet Cleaning and Fire Restoration, 835 E. Third St., has spent the last 20 years making a name for itself in the restoration, flooring and carpet business.
Owner, Tony Mussare, said the business actually has three facets - a floor covering store, fire and water restoration and carpet cleaning.
When a house burns down and some of the rooms or all of the rooms are damaged, Mussare and his crew can reconstruct the house for the residents.
Rainbow Carpet Cleaning and Fire Restoration, 835 E. Third Street, has three facets — a floor covering store, fire and water restoration services and carpet cleaning. Shown here are some carpet samples that people can have laid on their homes.
"We like to get in, get the work done and get out," Mussare said.
The company has an answering service that answers the phone 24-hours a day, so if a customer calls with an emergency situation, Mussare or one of his co-workers can be contacted.
Mussare said the company is actually tied into a system so if his company can't be reached, another one can be.
The company travels up to about 30 miles to do jobs.
Once Mussare gets a job, he knows that residents want the job done as quickly as possible.
"After 21 years, you become very efficient and you realize that customers want you in and out of their home," Mussare said. "So if you are talking about a major fire or a water loss, it doesn't matter, they still want you to do your job and be out."
Mussare said he decided to hire more people and get people on site immediately which helps to make things go faster.
"What may take one company four months to do, it takes my company about nine weeks," Mussare said.
Mussare said that in his 20 years, the company has serviced about 3,000 claims and the company is in about seven homes per day.
The company does all the construction work that goes along with the restoration. Andy Hammley, who graduated from Pennsylvania College of Technology, is the construction manger for the business.
"We use our local college to try to find as many employees as we can," Mussare said.
Mussare has two carpenters on the payroll ,too.
Rainbow Carpet Cleaning and Fire Restoration has been located at 835 E. Third St. since 1990. The business also uses a warehouse, a 5,000 square foot building on Railroad Street.
The business actually started in Mussare's dining room and then moved to a garage with an office, once he realized he needed more space to operate the business.
Mussare's wife Mary and son John are both involved with the business.
Mary takes phone calls and schedules appoints and keep things running smoothly. "Without the women who work in this office, we wouldn't have a business," Mussare said of all the work that Mary and her co-workers do.
Mussare really wanted to begin a service-oriented business and the business originally started as a carpet cleaning company.
As time passed, Mussare decided that he needed to diversify the business, and eventually got into laying carpet and restoring homes that have been damaged by fire and water.
"Water restoration came first," Mussare said. "We started doing water restoration, but didn't have anyone to install the carpet, so I was at the mercy of the carpet stores."
Mussare eventually learned to lay carpet and diversified his business even more. Now he sells carpet through a showroom in his store.
"I wanted to diversify my business so my employees would always have work," Mussare said. "We really have three different companies here - the floor covering store, the fire and water restoration and carpet cleaning."
When it comes to the floor covering side of the business, Rainbow Carpet Cleaning and Fire Restoration installs hardwood floor, ceramic tile, vinyl tile and many other types of flooring.
The company employs 10 full-time employees, all of which get full health care benefits. There are also five part-time employees employed by the company.
To do all the work that needs to be done when it comes to major jobs of fire and water restoration, the company has nine sub-contractors that mostly do electrical and plumbing work.
Not only does the company do fire and water restoration, flooring installation and carpet cleaning, Mussare can also be contacted to do individual jobs such as reconstructing a bathroom or a kitchen. "On an average, we probably do about eight bathrooms per year and two to three kitchens," Mussare said.
When it comes to jobs along those lines, Mussare said he never leaves an area dusty, always protects the floors and the job always look great.
"We do phenomenal work," Mussare said. "That's the bottom line."
Rainbow Carpet Cleaning and Fire Restoration
835 E. Third St.