Adapting to growing technology is never-ending, Jamie Flick said, owner of Susquehanna Software, Inc., 101 Phillips Dr.
"I've been keeping up with schooling, keeping up with new technology - both from a hardware and software perspective," he said.
And part of that education comes from his staff.
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Susquehnna Software associates, from left to right: Kay Hakes, Walt Lord, and owner Jamie Flick review customer changes.
"I try to keep up with technology through the employment process," Flick said, adding that bringing in a more youthful work force helps in the endeavor.
Susquehanna Software was birthed in 2005 from its former Micro League Systems name.
The company handles human services software, primarily developing applications for county courts and mental health agencies throughout the state.
According to Flick, 80 percent of its business is county work, while 20 percent is in the private sectors.
Two of its biggest applications are the jury management systems and mental health fiscal tracking system.
"Jury management software manages the county court systems," Flick said of the software program. "From the time you get the summons in the mail, until you get your check. That would be our software."
The mental health fiscal tracking system performs billing operations for the Department of Public Welfare, according to Flick.
"So, basically," he said, "it tracks Access or welfare clients throughout the county and billing procedures and reimbursements."
Susquehanna Software offers both Web-based and Windows-based solutions for each of its applications, he said.
Flick said that Web-based applications allow users to go online to fill out things like qualification forms for jury duty as opposed to Windows-based programs which would require the data to be entered in by a worker at the court house from sent-in documents.
Because of the software offered by his company, Flick said that his operation is geared for court and mental health systems.
"Pennsylvania has some unique reporting requirements for mental health," he said, "so (these programs) help meet those unique requirements."
With more than 20 years into the business, Susquehanna Software has forged a reputation throughout the state that has helped in its growth as a small business.
Advertisement for the company is "100 percent word of mouth," Flick said.
"It's sort of old school for a technology business, but it seems to work for us," he said.
He added that with a faltering economy in 2008, his company managed to come out of the crunch unscathed and doubled its size by adding two new full-time and part-time employees.
Flick said he'd like to see more of an expansion in 2009, and over all, would like to see his company reach out across state lines should they eventually "run out of counties" in Pennsylvania.
"In almost every small county we have an application running," he said. "Almost. Our goal is to get all of them."
The customer response has been phenomenal, Flick said, especially now considering the economic environment many businesses are in.
"(Agencies) are getting funding slashed from their budgets," he said, "and they need a system that will save them money."
For more information, visit www.susquehannasoftware.com.
