As a leading provider of office and business equipment, Golden Business Machines local operator Bob Phillips said its ability to provide quality service and support leads to its success.
That, and "our affiliation with Canon USA, which is our primary product line," Phillips added, as well as its dedication to the technologies and maintenance of them.
Golden Business Machines, located at 201 Basin St., is the provider of copier, fax, computer, printer, scanner, document management, and networking solutions to large, medium, and small organizations across Northeastern and Central Pennsylvania, as well as the Lehigh Valley, according to its Web site.
Golden Business Machines Inc., 201 Basin St., is the leading provider of office and business equipment for Northeastern and Central Pennsylvania, as well as the Lehigh Valley for more than 30 years. Bob Phillips, who opened the Williamsport branch 20 years ago, said its affiliation with Canon USA has helped bolster its success.
For more than 30 years, GMB has been servicing hundreds of companies in industries, such health care, financial services, manufacturing, government, education, utilities, religious institutions and professional services such as insurance and legal practices, the Web site states.
"I opened the Williamsport office 20 years ago," Phillips said.
Originally founded in Kingston by Joseph B. Bradley in 1969, other branches of GBM have sprouted across the region, including locations such as Stroudsburg, Hazleton, Lewisburg and Allentown.
Since its doors first opened here two decades ago, Phillips has witnessed a growth in technology that he described as having "changed tremendously."
For instance, the way businesses and people handle communication and security of documents is much more different than it was around 1990.
"Everything as far as support has grown," he said. "With the technology growth, we had to hire and become more intelligent besides just an average service guy."
"The explosion in technology fostered an expansion of GBM's product offering and services," its Web site states. "Today, GMB is one of the area's only fully-authorized dealers for Hewlett Packard and Compaq computer systems, printers and peripherals."
However, despite technology growth, Phillips said his company continues to stay on top of things to retain its success in the field, paying particular regard to its strong product line, Canon USA.
According to Phillips, Canon USA is the leader in the marketplace as far as multifunctional devices.
The largest company GMB works with is Geisinger Medical Center, according to Phillips, by supplying more than 400 units of equipment to the medical entity.
It also recently supplied Little League International with a digital press that prints in all color at 60 pages per minute.
As with any new technology, a former innovative product begins to dwindle before completely disappearing.
For example, Phillips said fax machines are on their way out because of the onslaught of electronic messaging for documents.
"But we still do support those product lines," he added.
For more information visit, www.goldenbusiness.com.