Customers and community are top priorities for local bank
When you step into the lobby of Susquehanna Community Bank at 2409 E. Third St., you find yourself surrounded by some of Williamsport’s most iconic landmarks.
Large murals decorate the walls of the bank’s newest branch office that opened in September 2019. The Hiawatha Paddlewheel Riverboat, a stage view of the Community Arts Center and the Old City Hall building are just some of the scenes that remind customers that Susquehanna Community Bank is truly a local bank.
The Williamsport location is the seventh branch office for the bank, which will mark its 100th anniversary in March. Michael Loeh, assistant vice president/commercial relationship manager, notes that the bank, which originated in West Milton, had a presence in the community prior to opening the Williamsport branch.
“For the last five or six years, we’ve been very active up here in the commercial lending side and developed a lot of good relationships,” said Loeh.
The Williamsport area proved to be such a good market that the bank decided to go full-circle and add retail banking. This would not only allow commercial customers to bring their personal banking to Susquehanna Community Bank, but would also allow non-commercial customers an opportunity to bank with them.
The reception has been very positive thanks in part to the great location and open and contemporary design. The bank is close to where people live, work and shop and the goal is for customers to walk in and feel like they can have conversations and develop a relationship.
“With us, it’s local people making local decisions,” said Christopher Sullivan, vice president/commercial relationship manager. “Customer service is our number one point-of-view here — it’s what it’s all about.”
While word of mouth has been a strong factor in the branch’s success, their local people and technology are why customers want to do business with them.
“We’ve found that we’ve been able to put that technology in place just as much as larger banks and have the local decisions and timely and what we think are good solutions for our customers,” said Loeh.
Krysia Ziegler, community banking officer, says Susquehanna Community Bank is a full-service bank offering checking, savings, retirement products, consumer lending, and lending for businesses big and small. She adds that all of their services are personalized.
“Not all the banks in this area do their mortgage underwriting in-house, so we make all those decisions right here. We look at these as people, not just numbers we put into a system,” said Ziegler.
Susquehanna Community Bank also offers a Junior Bankers Club for customers 13 and under, as well as a Good Neighbors Club for customers over 50, holding several events annually for each club.
The bank also partners locally with Remax West Branch to participate in Heroes Home Advantage, a rebate program for those who protect, serve and care for our community. For their part in the program, the bank waives its $700 document preparation fee for military, law enforcement, first responders, health care workers and teachers when they buy a home in Snyder, Union, Northumberland or Lycoming counties.
The Bank is also big on giving back to the community. According to Rebecca Yeager, marketing manager, they offer 15 to 20 events a year that employees can volunteer at, and plan to expand its reach into the Williamsport area this year.
In addition, charitable donations are frequently given to local non-profit groups and projects such as James V. Brown Library, Firetree Place, Kids United Community Playground and the American Red Cross — North Central PA to name a few.
The bank is celebrating its 100th Anniversary with giveaways each month and its annual customer appreciation day will be held the last Friday in June.
“We are going to make it bigger and better this year since it’s our 100th anniversary,” said Yeager. “Anyone is welcome to come out, customer, non-customer. We grill up hot dogs and have giveaways and it’s just a really fun time,” she said.
“We are very thankful for the reception we have had by the local community here and look forward to more people stopping in, getting to know us and seeing what we have to offer,” said Sullivan.
Susquehanna Community Bank on the Golden Strip in Williamsport can be reached at 570-505-5040. More information can be found on their website scb.bank or their facebook page.