Comfort Keepers strives for good home care
This year marks a big one for Comfort Keepers, a Williamsport-based home care agency for the elderly.
Not only does the business celebrate its twentieth year in operation, it also has found a new headquarters location at 1323 E. Third St.
Business owner Andria Larson said it’s been a great run for Comfort Keepers.
“I love what we have done so far,” she said. “But I’m always thinking how we can make it better.”
In the last few years, Comfort Keepers has expanded its network, reaching people in Tioga county and many outlying areas of the region where there otherwise don’t exist many home care options.
Some 100 caregivers make the individual home visits, providing help to people ranging from housekeeping and bathing needs to companionship.
“Some people get 15 hours a week. Some get 24-hour-care,” Larson said.
She credited her personnel for making the business successful. The agency is busy and the phones are constantly ringing, she added.
When asked what makes Comfort Keepers unique from other home care agencies, she said, “One is probably our experience. We have done it for 20 years. I have good staff. I think our caregivers are good. They love what they do.”
She strives to hire people who are kind and reliable with an excellent work ethic.
Larson, who grew up in Cogan Station, got into the business after working in retail.
“I started the business out of my home with two caregivers,” she said. “If you had told me 20 years ago I’d have this business, I wouldn’t have believed you.”
She seems to have few regrets.
The business, she said, has been growing and she loves being involved in work that helps people.
“I just want to continue to be the leader in home care in the area. I want to continue to provide good care in the community,” she said.
Larson said she simply feels blessed to come to work every day and have the opportunity to do what she does.
Stacie Witts, operations manager, shares her boss’s enthusiasm.
“I love working here,” she said. “I’ve had the opportunity to do a little bit of everything here.”
In fact, Witts started out with the agency as a caregiver more than a dozen years ago.
“I have an amazing staff,” Larson said, noting that various personnel are longtime employees.
Larson said perhaps the most challenging aspect of the business is having enough caregivers.
She noted some of the changes in the industry over the years.
“There are more regulations. Twenty years ago, home care wasn’t in the mainstream,” she said. “But that’s a good thing. That helps protect the patients.”
With more than 700 offices worldwide, Comfort Keepers has been named one of the fastest growing franchise systems by INC. Magazine.