‘Hamptonality’ sets Hampton Inns apart
Downtown and Faxon exit Hampton Inns have strong “Hamptonality,” by providing a “friendly, authentic, caring and thoughtful service” according to Madge Guiser, area director of hotel operations.
She said that “Hamptonality” was a term created by the Hampton brand, acquired by Hilton Worldwide, meaning a special personality that all Hampton employees encompass; one that is community based, friendly, thoughtful and “willing to go above and beyond.”
“Our people are what sets us apart,” she said. “We hire for personality and train for skill.”
Some of the local Hampton Inn employees have been with the hotel since it opened over 10 years ago.
“We are like a family,” Guiser added. “We try and create an experience for our guests.”
Guiser herself started at the downtown Hampton Inn in 2000 and moved to the Faxon exit location after its opening in 2014.
Together the two have 223 rooms, special accommodations and complimentary amenities like: a hot breakfast, Wifi, business and fitness centers, indoor pool, small meeting room, patio and grill as well as what they call a “Suite Shop” which has snacks, drinks meals and other convenience needs.
The downtown location also just got an entire renovation in 2018 having a “brand-new” like feeling to the rooms.
There are also a lot of suite options at the Faxon location that have a living area in addition to the sleeping area according to Guiser.
There are standard rooms that come with one king-size or two queen-size beds, coffee makers, iron and ironing board, refrigerator and microwave.
The business has been offering a digital key through the Hilton Honors app for over three years, but it has certainly come in handy during the COVID-19 pandemic.
Those who wish to stay at the hotels can download the app, book a room and have their key sent electronically to their phones, so when they were to come into the business they could limit their contact with other people and just go to their rooms.
“With the pandemic, they don’t have to stop and get keys and be afraid,” Guiser added.
In addition, Hampton Inn also uses Hilton’s new CleanStay cleaning standard to provide guests with a “peace of mind” during the pandemic.
This cleaning standard builds on top of the “already high standards of housekeeping and hygiene” and is visible for guests. The rooms that have the CleanStay seal show that a room has not been touched since being thoroughly cleaned. There are wrappers around the TV remote showing that it has been cleaned as well as sanitizing wipes in each room for guest use. Public areas are also being cleaned multiple times a day with focus on the high touch areas. Masks are also required for guests and team members.
Over the years, the Hampton Inns has not only been community oriented in the business sense, but have also tried their best to donate to local charities and fundraisers to maintain that strong Williamsport connection.
“We have a dress down fund,” Guiser said.
This fund allows employees to dress down on Fridays for $5 and all of the proceeds get put together for a local charity.
In addition to that, they have also participated in the Alzheimer’s Walk, collected for local Toys for Tots and donated their old linens, blankets and pillows to the American Rescue Workers and homeless shelters.
Guiser also wants readers to know that they are hiring through their Facebook page and are excited to welcome new people into their hardworking team.
For more information, please contact Madge Guiser directly at