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Electric bill help is only a click or call away

Times are tough. And we want you to know our commitment to customers goes far beyond keeping your lights on.

As 2020 dawned eight months ago, no one could have imagined the difficulties we now face because of the coronavirus pandemic.

The crisis is far from over. Financial challenges continue to grow for many as more jobs are lost and lives are upended.

We want you to know that we’ve expanded our programs and payment plans for those of you who need help during these times. Regardless of your income or circumstances, we can help reduce your burden and keep you from falling too far behind.

We added funds to our Operation HELP assistance program, and we’ve expanded eligibility for other programs that offer reduced payments and debt forgiveness. We also can help with payment arrangements, moving your bill due date to better align with your finances and budget billing.

Summer means more power use, particularly for air conditioning. The heat and humidity we’ve experienced recently, plus the fact that many people are spending more time at home, means that electric bills may be higher than usual.

Getting help with your electric bill means peace of mind in uncertain times. Visit pplelectric.com/billhelp today or call 1-800-342-5775 to learn more.

Our top priority is to deliver safe and reliable power. We’re here for you. Stay safe.

Lori Mueller is vice president of customer services for PPL Electric Utilities.

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