MUNCY - SERVPRO provides specialty cleanup and restoration services for damages sustained by fires, water, mold and other events.
William Bardo, owner of the business at 2890 Lycoming Mall Road, employs 17 people who respond to emergency situations in commercial or residential locations as well as routine cleanups.
"The craziest of things happen," Bardo said.
Bardo can think of the incredibly busy times such as last year when his business took hundreds of calls from property owners needing help for flood cleanup in the wake of Tropical Storm Lee.
"We did the best we could. We couldn't do it all," he recalled.
But it doesn't take a widespread flood for the company to be busy.
There are the people who call on SERVPRO after a water pipe suddenly bursts or a washing machine overflows and a home's floor or carpeting is damaged.
It's the unpredictability of the business that makes things interesting.
"There's times I don't get seven water damages in a month," Bardo said. "Then, I'll get that many in a weekend."
In other words, SERVPRO often does a lot of work in a small window of time.
Behind the SERVPRO offices are buildings housing the company's vehicles and its many pieces of equipment.
It's where one can find dehumidifiers, moisture detection devices, and air moving equipment used for water damage restoration.
"It is just amazing the number of things we get calls about," said Bardo.
Normally, Bardo will send a crew of three people to a site for assessment damage and cleanup.
Often, he utilizes subcontractors to help with some of the work.
He always stresses good customer service.
After all, people who call on SERVPRO are facing some less than pleasant situations.
"In emergency responses we mitigate a lot of situations," he said. "It's a key part of what we do."
Bardo started the business 11 years ago out of his sister's garage in Montoursville.
At the time, Bardo was out of work and looking for some way to put to use his years working in construction.
Six months later, he moved the business to Streibeigh Lane in the borough.
Since 2005 SERVPRO has been at its present location a few miles west of the Lycoming Mall.
"I am outgrowing this space," he said.
Bardo said the business continues to grow each year.
He said when he launched the business, he didn't think it would grow quite as big as it did.
The local SERVPRO is one of 1,700 franchises nationwide.
"Entrepreneur Magazine ranked SERVPRO the number one franchisor in the restoration industry from 2004 to 2007.
In addition, SERVPRO in 2007 was 25th among all franchise companies.
Bardo said he services not only the Williamsport area, but also south to Selinsgrove and north to Mansfield.
The most challenging aspect of the business is retaining good employees.
After all, the work can be demanding and the hours unpredictable.
SERVPRO offers 24-hour service.