Wolf Run Veterinary Clinic still offering curbside service in green phase
MUNCY — As owners of an essential business, Josh and Dr. Amy Phillips, of Wolf Run Veterinary Clinic and Animal Hospital, were able to be open during the shutdown, doing a curbside service for pet owners.
“We had to go out, obtain the pet, bring the pet in, examine the pet and then go back out to the owners,” said Josh Phillips, who also serves as the business manager for Wolf Run. All steps to ensure the safety of the pet owner.
Now, with the Lycoming County going to green phase, Phillips said the curbside service will still be available for clients who don’t feel comfortable entering the building. For those who do, all precautions in the governor’s orders and CDC guidelines will be followed, which is easier now that the business is housed in their new larger facility.
“We offer eight exam rooms and because of that our clients can most generally go directly into an exam room. Because we’re a paperless practice, there is very limited exposure. We have a technician with an iPad and the doctor,” he said.
Wolf Run is now located at their new expanded site, at 279 Route 220, and offers a full range of services to area pet owners.
“First of all we’ve expanded out hours, Monday through Friday 7 a.m. to 7 p.m. and also every Saturday from 8 a.m. to noon,” Phillips said.
The boarding facility at the clinic is what Phillips described as luxury, with web cams, playtime, private runs and television for boarders.
“We currently are expanding again. We also have an open to the public dog park garden facility, dawn to dusk,” he added.
On the medical side, Wolf Run recently began featuring alternative medicines, such as acupuncture for pets. They also offer laser therapy, in-house lab, digital x-rays, as well as pediatric and geriatric care for animals, to name some of the things offered by the full-service veterinary clinic.
For their clients they offer a 24-hour emergency nurse hotline.
“On the weekend and after 7 p.m., they can call the emergency hotline and they’ll talk to one of our technicians,” Phillips said.
He said that a good example of this service is if your pet eats something they shouldn’t and you don’t know what to do, you could call the hotline. The technicians can answer the pet owners concerns which in turn saves an expensive trip to the emergency room.
“Or, if it’s like a broken toenail, they can say we’ll put you on the schedule. Come in at seven in the morning,” he said.
“However, if the dog is having a real emergency, it gives people peace of mind knowing there’s someone there to help. Our technician will walk you through it,” he added.
Because the practice is paperless, an added benefit if there is an emergency and the pet needs to be taken to the emergency room, is that the technicians at Wolf Run have remote access to a patient’s history.
“They can see everything, you tell them your pet’s name and they can say, ‘okay I have all the information, all the medical history right in front of me so that I can help you as best as I can,'” he said.
He noted that in the case of a possible emergency it is always best to err on the side of caution.
“We’re very proud of that service because our clients have a peace of mind knowing that they access all the time with us,” Phillips said.
Since acquiring the business four years ago, the Phillips’ have gone from nine to 35 employees. The expansion was mainly due to a desire to become a full service hospital offering grooming, boarding, specialty surgeries, dentistry and alternative medicine.
“I think with that expansion and by offering a high quality medicine, fair pricing and compassionate care for the animals, we continue to grow,” he said.
More information about all the services offered by Wolf Run is online at wolfrunveterinary.com.