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Plankenhorn Stationery celebrates 120th anniversary

Plankenhorn Stationery is celebrating its 120th anniversary on Dec. 10 after starting the business in 1899 and being the first chamber member of the Board of Trade in 1900.

Locals can celebrate with Christopher M. “Chris” Plankenhorn, president, Charles C. “Chip” Plankenhorn, secretary/treasurer and Charles M. “Charlie” Plankenhorn at the business on West Fourth Street during the day. The business will have different raffles including giving away a new office chair, sales including 120 reams of paper at $1.20 a piece and an art demonstration from the art supplier.

Gary Chrisman from KISS 102-7 will also be doing a live remote from 4 p.m. to 6 p.m.

Together, the five staff members from the store have 182 years of office supplies experience and counting. With that experience and quality customer service, the Plankenhorns work to maintain customer satisfaction throughout the years.

“Not only have the neighbors come and gone, but so have the customers,” Chip Plankenhorn said. “At 120 years you don’t keep the same clients. You deal with that every day but you try to keep the customers you have happy and satisfied and then they tell people and hopefully you grow that way.”

“The retention of customers is probably due to good customer service,” Chris Plankenhorn said. “They spread the word for us as opposed to us hammering our name all the time.”

Plankenhorn also works to create a space of familiarity and efficiency with printing, office supplies, art supplies and furniture in one place.

“People know when they call here that they are talking to the same people. There’s a Plankenhorn in the building as long as the store is open,” Chip Plankenhorn said. “If they need printing and office supplies, it’s a one-stop shop.”

“It streamlines their ordering process,” Chris Plankenhorn said. “They can get printing, office supplies and furniture.”

The two also added that the delivery is free and is usually within the next day or up to a week for printing and furniture. Plankenhorn also puts the furniture together for those who order it.

“We don’t just deliver a box,” Charlie Plankenhorn said.

“We try to help to the best of our ability,” Chip Plankenhorn said.

Together the Plankenhorns have served as board members of the Chamber, are active in their churches, have sponsored Little League teams, worked with the United Way and work to keep a connection to the Williamsport community.

“We have always been connected to the community,” Chris Plankenhorn added. “We never served together but we have served separately to hopefully positively impact the community.”

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