Peak Performance

Human relationships are meant to be strengthened, nurtured and celebrated. Every person has tremendous potential that can make such a difference in the lives of others. To quote Clarence the angel from the classic movie, “It’s a Wonderful Life,” “Each man’s life touches so many other lives. If he wasn’t around, it would leave an awful hole.”

Caring eye contact, body language, words, tone of voice and actions build self-esteem and confidence. Respecting the differences in individuals weaves a fabric of diversity, which in turn enhances the synergy of teamwork. The great coach, Lou Holtz, cites love and treating others as you would want to be treated as keys to teamwork and excellence. It often takes a crisis and tragedy to remind each of us how very special, sacred and miraculous life is.

These situations often bring out the best in people by demonstrating generosity and heartfelt concern. Why not make them an everyday priority?

I had the pleasure of interviewing the comedian Tim Conway, and he attributed the success of “The Carol Burnett Show” in part to caring teamwork, fun, support and positive and tactful communication. Certainly powerful ingredients for a recipe for success. A popular phrase today is “show random acts of kindness.” When these are sincere and come from the heart, they have contagious and profound results for the human spirit. Imagine having a work atmosphere where such kindness is abundantly characteristic.

The results in both external and internal customer service would be astounding, indeed. An observer at your organization would delay the coffee sipping as he becomes eye struck with watching the employee enthusiasm, energy, teamwork, creativity, productivity and service.

It’s not complicated, just wake-up in the morning and commit to caring and daring to make a difference in the lives of others and as Louis Armstrong sang, “What a Wonderful World.”

Machamer is a human resources professional and college instructor who is working on authoring a book.

He also is a consultant with Pinnacle Consulting LLC in Williamsport. Machamer’s column is published on the last Sunday of each month. Questions and comments may be emailed to